Refund policy

To ensure a smooth shopping experience, we have outlined our return and refund policy as follows.

1. Cases Eligible for Returns & Exchanges
We accept returns or exchanges only in the following cases:

• The product is damaged
• There is a printing error
• The received product is different from the order

If you wish to request a return or exchange, please contact our customer support within 14 days of receiving your order.

2. Cases Not Eligible for Returns & Exchanges
Since all our products are custom-made (made-to-order), we do not accept returns or exchanges in the following cases:

• Customer’s reason (e.g., wrong size, change of mind, different from expectations)
• Used items or items with removed tags or labels
  

3. Refund Policy
If a product is defective or incorrectly shipped, we will provide one of the following solutions:

• Replacement of the product
• Full refund (including product cost + shipping fees)

Refunds will be processed using the original payment method. Please allow 5 to 10 business days for the refund to be completed.

4. Return Procedure
If you wish to return a product, please contact our customer support with the following information:

• Order number
• Reason for return or exchange
• Photos of the defective or incorrect product

After verification, we will proceed with the return or exchange process.

Customer Support
If you have any questions, please feel free to contact us.